Fluentd does not appear in System Diagnostics

Issue: The FluentD on the App Server no longer appears in System Diagnostics after it remained in a FAILED state for an extended period.

According to the Siemens' developers restarting the Client Gateway service should re-add the missing Fluentd service. If restarting the Client Gateway doesn't work, you can insert a new row into the Installed Components table in the database.

Note the following variables need to be updated to match your system.

DBName
Schema
DomainVariable
MachineNameVariable
IPAddressVariable

`INSERT INTO [DBName].[Schema].[mio_InstalledComponents]`
`(`
`InstallTime,`
`Domain,`
`MachineName,`
`IPAddress,`
`Port,`
`ServiceName,`
`LastStatusCheck,`
`Scheme,`
`ValidationDate,`
`ValidationAttempts,`
`IsActive`
`)`
`VALUES`
`(`
`GETDATE(),`
`'DomainVariable',`
`'MachineNameVariable',`
`'IPAddressVariable',`
`24224,`
`'Fluentd',`
`NULL,`
`'HTTP',`
`GETDATE(),`
`0,`
`1`
`);`

SAMPLE:

Before

After

Reference IR: Support Center

Fluentd does not appear in System Diagnostics

This article shows how to manually add FluentD to the Installed Components table in the database when restarting the CG does not resolve the issue.

INSERT INTO [DBName].[Schema].[mio_InstalledComponents](InstallTime,Domain,MachineName,IPAddress,Port,ServiceName,LastStatusCheck,Scheme,ValidationDate,ValidationAttempts,IsActive)VALUES(GETDATE(),'DomainVariable','MachineNameVariable','IPAddressVariable',24224,'Fluentd',NULL,'HTTP',GETDATE(),0,1);