Management Studio does not appear

Root cause: The insite.mdb file which was saved in Management Studio previously is not present when Management Studio is started.

Error in Event Logs:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 
- <System> 
 <Provider Name="Application Error" /> 
 <EventID Qualifiers="0">1000</EventID> 
 <Level>2</Level> 
 <Task>100</Task> 
 <Keywords>0x80000000000000</Keywords> 
 <TimeCreated SystemTime="2018-08-06T19:41:46.356439700Z" /> 
 <EventRecordID>4510</EventRecordID> 
 <Channel>Application</Channel> 
 <Computer>jsaunv7SU4-v2.CSISU.local</Computer> 
 <Security /> 
 </System> 
- <EventData> 
 <Data>CIMSClient.exe</Data> 
 <Data>7.5.6705.35201</Data> 
 <Data>5af62842</Data> 
 <Data>KERNELBASE.dll</Data> 
 <Data>10.0.14393.1715</Data> 
 <Data>59b0d106</Data> 
 <Data>e0434352</Data> 
 <Data>0000000000033c58</Data> 
 <Data>514</Data> 
 <Data>01d42dbd81c0f3f0</Data> 
 <Data>C:\Program Files (x86)\Camstar\InSite 
Administration\CIMSClient.exe</Data> 
 <Data>C:\Windows\System32\KERNELBASE.dll</Data> 
 <Data>4f353baa-3fae-40ca-90b1-99947e9dd43d</Data> 
 <Data /> 
 <Data /> 
 </EventData> 
 </Event> 

Solution:

1. Open a Command Prompt.
2. Execute the following command:
reg query "HKLM\SOFTWARE\WOW6432Node\Camstar\Camstar InSite Common" /v TemplateDatabaseFile

3. Verify the MDBs location. You will see that the path does not exist

Sample scenario: The folder where the MDB is stored was renamed.

4. To resolve the issue, you can either rename the folder back to its original name or create a copy of the folder and assign it the original file name.

5. Open the Management Studio to test

A valid MDB needs to exist at the path/filename output by the reg query command in your environment.

Related KB: https://support.sw.siemens.com/en-US/knowledge-base/PL8004793